FAQS

DO YOU WHOLESALE?

Wholesale orders are welcome, generously discounted from 30-50% to accommodate business of all sizes. Minimum order is $250 not including taxes and shipping. First time wholesale orders require a 50% non refundable deposit, which is waived with subsequent orders.

Custom wholesale orders also qualify for discounts but always require a 50% non-refundable deposit unless canceled within 24 hours. 

Restock minimum is $100

In all cases, balance is due upon receipt of product.

Please message to receive a copy of my current wholesale pricing.

CUSTOM AND PERSONALIZED ORDERS

If you are looking for a special design, scent, color or a product with or without a particular ingredient, I would like to accommodate you. Please realize that special orders require 4 weeks advance notice and a 50% non-refundable deposit, unless canceled within 24 hours determined time stamp on email or voicemail.

CARE INSTRUCTIONS

You can maximize your enjoyment and extend the life of your bar by allowing it to dry thoroughly when not in use, a soap dish with a good drain will do the job. Other body products should be used before 6 months or discarded.

I'VE ORDERED THIS SOAP BEFORE, WHY DOES IT LOOK DIFFERENT?

Because the products are handmade and in small batches there are bound to be minor variations in design. Additionally, my soaps are labeled according to lowest weight in that batch. So, you may receive soaps a bit heavier than labeled, but not less on delivery. However, even though my soaps are properly cured, moisture continues to evaporate even after products have shipped. For example: a soap that you have stored for 6 months, will weigh slightly less than labeled.

IS THERE LYE IN YOUR SOAP?

No. The saponification process converts all fats, oils, and lye into soap and glycerin.

DO YOU USE ANIMAL PRODUCTS?

Sometimes, but not usually. I only use very high quality leaf lard when I do, and tallow from non grain fed organic livestock and my goat milk is organic. My ingredients are always listed and custom requests are accepted.

WHAT IF MY SOAP ARRIVED DAMAGED?

First, sometimes minor irregularities happen in handmade products. But if your soap arrived damaged, please take a quick pic and email to me (        @gmail.com). I'll work with you to resolve the issue.

DOES YOUR SOAP CURE XYZ?

I can't answer that. The FDA frowns those sorts of claims, but I list ALL ingredients. It has served me well to research & I encourage you to do the same.

WHAT IS THAT WHITE RESIDUE ON MY SOAP?

Occasionally handmade soap will develop what is called soda ash, a white residue usually limited to the surface area of the soap. It is harmless and the first time you use your soap it will disappear. Just a quirk of non mass produced soap.

I CAN'T SMELL ANYTHING! WHERE IS THE SCENT?

Well, several factors are involved including the age of the soap, source is scent (fragrance or essential oil), & storage. First, age. As a soap cures (dries), the scent on top tends to fade, the soap develops something like a shell or barrier, but when you wash away that outer most layer, you will find your scent intact. Second, fragrance or essential oils. Essential oils are volatile oils and quickly disperse in the air, they don't fix into cold process soap easily, creating balanced blends with developed base notes to anchor aroma can help, as does including clay. Fragrance oils are selected for their stable performance in soap. 3rd. Proper storage will help protect your scent, keep all soaps out direct sunlight and extreme temps.

Still looking for answers? Please get in touch and we’ll get back to you as soon as possible.